FAQs

Do you have cakes and desserts available for purchase in the store?

Yes! We are a full-service bakery with varieties of cakes, desserts and savoury snacks made fresh daily and available for you both at our outlet and online.

Do you deliver?

Yes, we do deliver. All the delivery instructions are further explained in the delivery instructions section.

What are the delivery areas?

Currently, we are delivering across Delhi-NCR. 

How much time do you generally take for a regular cake delivery?

Delivery of the cake depends on the flavour and size of the cake and the delivery location. Since, we bake to order, we need minimum 30 minutes of preparation time and can dispatch the cake post that. However, regular updates regarding your order will be sent.

Do you do same day deliveries?

Yes, we do, but only up to certain kilometres. Since we bake to order, we cannot ship the same day to farther locations.  

Do you do midnight deliveries?

Yes, but only available up to 7-8 kms. 

Can I order online?

Yes, you can easily order just by clicking on the online order tab on the website. 

Can I also add gifts to my order?

No, we don’t have gifts. But, flowers and balloons can be arranged on special request. 

What forms of payment do you accept?

We accept payment through Cash, Cards, Digital Wallets, UPI and Bank Transfer. 

What kind of ingredients do you use?

We use high-quality natural ingredients and everything in the bakery is made from scratch without preservatives. 

Is your bakery 100% eggless?

No, but we have a lot of eggless options available. 

What is the size of your regular cakes?

For regular cakes, here are the dimensions:

  • 6” inches variant weighs approximately more than half a kilogram, and 
  • 8” inches one is slightly more than 1 kilogram. 

Do you do fondant covered cakes?

Yes, we can cover cakes in fondant & do fondant decorations.

What is fondant?

Fondant is a sugar-based covering for cakes that is a substitute for traditional icing. We make our own fondant in the bakery, which has a soft, candy-like texture and taste. Fondant is useful for certain designs that cannot be neatly drawn. It is also useful for outdoor events where buttercream or other creams would melt.

Do you make your own fondant?

No, we don’t make our own fondant.

How far in advance should I order a cake with fondant decorations?

Any orders with 3D fondant decoration must be placed at least a week in advance especially during warm temperatures. Fondant figurines cannot be done in one day. We cannot put an unsteady fondant figurine on a cake. All completed figurines need to dry for at least 2 days when completely finished.

What are the icing options/flavours for fondant cake?

Fondant covered cake can only be frosted with buttercream or ganache. Whipped cream frosted cakes can’t be covered with fondant

What are the icing options/flavours for fondant cake?

Yes, we include the weight of the fondant in the cake. Weight of figurines is not included in the cake. 

Do you ship?

Currently, we are not shipping our products. However, we can arrange delivery in case of bulk orders.

If I bring you a photo of a cake can you make it?

We can not recreate cakes exactly as any photo. All cakes are works of art and each decorator is an artist, we all have our own different styles, tools, and methods of creating custom cakes. But we will and often do use any provided photos as inspiration.

Are my choices limited to the cake designs on your website?

No! Those photographs are merely examples of work we’ve done in the past. Honestly, we are generally too busy to photograph our work. If you name it, we can create it.

Do you offer any discounts?

You will be regularly updated regarding the offers and discounts. For the custom orders, there are no discounts.

When do I need to have an order for a custom cake placed?

Please try placing the order at least 3-4 days in advance. However, often we are able to accommodate orders with closer timeframe, so if you need a cake at a short notice, please connect directly on call to inquire regarding the availability.

How can I place a custom order for a cake?

Orders can be placed easily by contacting us and providing the details on the form available for custom cakes on the contact us page. Orders can also be placed over calls. We suggest placing the order of the custom cakes at the bakery as it is crucial for us to capture all the details involved in the custom designs. 

Do you offer any items for those with dietary restrictions (vegan, sugar-free, gluten-free, etc)?

We offer a variety of macarons made without gluten. We also make several flourless pastry items as well as eggless cakes.  Sugar-free and other healthy desserts are available on advance orders. However, gluten free and vegan products are made in the same kitchen where flour and other milk products are used. 

What is the difference between Japanese Cheesecake & New York Cheesecake?

Japanese Cheesecake is a cottonsoft cheesecake has fluffy texture, whereas New York Cheesecake is more rich and has a dense, smooth, and creamy consistency.  

I would like a cake with a photograph or a picture on it. Can you do that?

Yes. With at least 24 hours advance notice, please send us the image in the highest resolution possible to our email. Picture plaques typically cost Rs. 200/-  and up, depending on images and size. We put edible pictures on cakes, cupcakes and sugar cookies. 

I have a restaurant or coffee shop of my own. Do you offer wholesale?

Yes! Please contact us at +91-8447924924 for wholesale pricing and information. 

Can I make changes to my cake after I order?

You can make changes up to a day before your pick up date. Changes can be made by calling us at +918447924924. Please do not email us any short notice changes, call us to ensure someone gets your message and we process your order accordingly.

Do you offer tastings?

We offer tastings for customers ordering designer cakes and for gifting orders only. You must call and set up an appointment for a tasting. Typically appointments last anywhere from 20-30 minutes. Regular tasters are available for cookies, rochers, fudges and other dry items at the outlet. 

Can I get a different cake for each tier of my cake?

Yes, you can get different cakes for each tier. 

Do you do wedding/party favours?

Yes! We have plenty of options/ideas for your event. We make customised hampers with an assortment of our baked goodies. We can match the packaging and products to any theme or colours you have along with your party. Just ring us up.

Do you offer any large order or corporate order discounts?

Yes, discounted prices are available for all bulk and corporate orders.  

How can I estimate the number of servings I can get from one of your individual or tiered cakes?

6 Inches – 5-6 People

8 Inches – 10-12 People

10 Inches – 19-20 People

 

For wedding and theme based cakes (Tier cakes), a one kilogram cake serves 12-14 people.

Do you offer classes?

Currently, we are not offering any classes, but we are surely planning some classes soon. The best way to find out about upcoming classes is to follow our Facebook and Instagram page to find out about any upcoming classes. 

Do you do fun baking activities and workshops?

We offer this service for kids, parties and even corporate events. 

Do you cater for events?

Yes, we do beautiful dessert tables and catering for all types of celebrations, from weddings, housewarming to birthdays and corporate events. We also offer cupcake decorating and icing demonstration tables to delight and entertain your guests. To request additional information, please call. 

How can I cancel my order?

Cancellation of any order must be informed at least 24 hours prior to delivery date through call. Any cancellation request within this time will be regarded as short notice cancellation and will be charged accordingly

What if I am not satisfied with my order?

We rarely hear complaints about our products. However, we are always looking to improve. If there is a problem with an order you received, please call us or email the issue regarding your order. For better clarification, please explain your issue and share the image or sample product for reference. If you still have concerns about a purchase, please kindly return the product to us on the next business day following your purchase. We do not offer refunds on returned products but may work with you on a store credit or product exchange.

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